Privacy Policy
Unless otherwise stated below, the provision of your personal data is neither required by law or contract nor necessary for the conclusion of a contract. You are not obliged to provide your data. Failure to provide it will have no consequences unless otherwise stated for the individual processing activities described below.
“Personal data” means any information relating to an identified or identifiable natural person.
Each time our website is accessed, usage data is transmitted to us or to our web hosting provider / IT service provider by your internet browser and stored in server log files. This data may include, for example, the name of the page accessed, the date and time of access, the IP address, the amount of data transferred and the requesting provider.
The processing is carried out on the basis of Article 6(1)(f) GDPR due to our legitimate interest in ensuring the secure and trouble-free operation of our website and in improving our services.
Contact
Controller
The contact details of the controller responsible for data processing can be found in our Legal Notice.
Contact by E-mail
If you contact us by e-mail, we collect and process your personal data, in particular your name, e-mail address and message content, only to the extent provided by you. The purpose of the processing is to handle and respond to your enquiry.
If the contact relates to pre-contractual measures, for example advice regarding a potential purchase or the preparation of an offer, or concerns a contract already concluded between you and us, the processing is carried out on the basis of Article 6(1)(b) GDPR.
If you contact us for other reasons, the processing is carried out on the basis of Article 6(1)(f) GDPR due to our legitimate interest in handling and responding to your enquiry.
You have the right, on grounds relating to your particular situation, to object at any time to the processing of personal data concerning you which is based on Article 6(1)(f) GDPR.
Your data will subsequently be deleted in accordance with statutory retention periods unless you have consented to further processing and use.
Collection and Processing When Using the Contact Form
When you use our contact form, we collect and process your personal data, in particular your name, e-mail address and message content, only to the extent provided by you. The purpose of the processing is to handle and respond to your enquiry.
If the contact relates to pre-contractual measures, for example advice regarding a potential purchase or the preparation of an offer, or concerns a contract already concluded between you and us, the processing is carried out on the basis of Article 6(1)(b) GDPR.
If you contact us for other reasons, the processing is carried out on the basis of Article 6(1)(f) GDPR due to our legitimate interest in handling and responding to your enquiry.
You have the right, on grounds relating to your particular situation, to object at any time to the processing of personal data concerning you which is based on Article 6(1)(f) GDPR.
Your data will subsequently be deleted in accordance with statutory retention periods unless you have consented to further processing and use.
WhatsApp Business
If you contact us via WhatsApp for business purposes, we use WhatsApp Business. For users in the European Region, the service is provided by WhatsApp Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Ireland (“WhatsApp”).
The purpose of the processing is to handle and respond to your enquiry. For this purpose, we process in particular the mobile phone number registered with WhatsApp, your name where provided, and any other data that you provide to us as part of the communication.
If the contact relates to pre-contractual measures, for example advice regarding a potential purchase or the preparation of an offer, or concerns a contract already concluded between you and us, the processing is carried out on the basis of Article 6(1)(b) GDPR.
If you contact us for other reasons, the processing is carried out on the basis of Article 6(1)(f) GDPR due to our legitimate interest in providing quick and convenient communication and in handling and responding to your enquiry.
You have the right, on grounds relating to your particular situation, to object at any time to the processing of personal data concerning you which is based on Article 6(1)(f) GDPR.
When WhatsApp is used, personal data may also be transferred within the Meta group of companies and to service providers and may be processed outside the European Economic Area, in particular in the United States.
According to WhatsApp, such data transfers are based, among other things, on the EU-US Data Privacy Framework, adequacy decisions of the European Commission and Standard Contractual Clauses approved by the European Commission.
Further information about data processing by WhatsApp can be found in WhatsApp's Privacy Policy: https://www.whatsapp.com/legal/privacy-policy-eea?lang=en
Customer Account Orders
Customer Account
When you create a customer account, we collect and process your personal data to the extent specified during registration. The purpose of the processing is to improve your shopping experience and simplify order processing.
Where the creation of the customer account is based on your consent, the processing is carried out on the basis of Article 6(1)(a) GDPR. You may withdraw your consent at any time with effect for the future by notifying us. The lawfulness of processing carried out before the withdrawal remains unaffected.
Where processing is necessary for the performance of a contract or for pre-contractual measures, it is carried out on the basis of Article 6(1)(b) GDPR.
At your request, your customer account will be deleted unless statutory retention obligations or other legal grounds prevent deletion.
The provision of the data required for processing the contract is necessary for the conclusion of the contract. Failure to provide the required data may result in the contract not being concluded or the order not being processed.
The processing is carried out on the basis of Article 6(1)(b) GDPR.
Where necessary for the performance of the contract, your data may be disclosed, for example, to shipping companies used by us, where applicable dropshipping providers, payment service providers, service providers involved in order processing and IT service providers. The scope of the data transmitted is limited to what is necessary for the respective purpose.
Reviews Advertising
Data Collection When Posting a Comment or Review
If you post a comment or review on our website, we collect and process the personal data you provide, in particular your name, e-mail address and the respective comment or review text.
The purpose of the processing is to enable comments or reviews to be submitted and published.
Where the processing is based on your consent, it is carried out on the basis of Article 6(1)(a) GDPR. You may withdraw your consent at any time with effect for the future by notifying us.
When a comment or review is published, generally only the name or designation provided by you for publication will be displayed.
If your IP address is also stored, this may be done for the purpose of preventing misuse and protecting the security of our information technology systems.
Use of Your Personal Data for Postal Advertising
Where we use data such as your name and address obtained in connection with the sale of goods or services to send you postal advertising for our own offers, the processing is carried out on the basis of Article 6(1)(f) GDPR due to our legitimate interest in direct marketing.
You may object to the use of your data for direct marketing purposes at any time by notifying us.
Use of Your E-mail Address for Direct Marketing to Existing Customers
Where the statutory requirements are met, we may use an e-mail address obtained in connection with the sale of goods or services to advertise our own similar goods or services.
This will only take place if you have not objected to such use and the requirements of Section 7(3) of the German Act Against Unfair Competition (UWG) are fulfilled. When your e-mail address is collected and each time it is used, you will be informed that you may object to its use at any time without incurring any costs other than transmission costs at the basic rates.
The processing of personal data is carried out on the basis of Article 6(1)(f) GDPR due to our legitimate interest in direct marketing.
You may object to the use of your e-mail address for direct marketing at any time with effect for the future.
Shipping Companies
Disclosure of Your E-mail Address to Shipping Companies for Shipping Status Information
Where you have expressly consented during the ordering process, we disclose your e-mail address to the transport company commissioned with the delivery so that it can inform you by e-mail about the shipping status of your order.
The processing is carried out on the basis of Article 6(1)(a) GDPR.
You may withdraw your consent at any time with effect for the future by notifying us or the respective transport company. The lawfulness of processing carried out before the withdrawal remains unaffected.
Payment Service Providers Credit Information
Use of PayPal
If you select PayPal as your payment method, the data required to process the payment will be transmitted to PayPal. Where necessary for payment processing, the processing is carried out on the basis of Article 6(1)(b) GDPR.
PayPal's privacy provisions apply to the further processing of your data by PayPal. They can be found at: https://www.paypal.com/de/legalhub/paypal/privacy-full?locale.x=en
Collection and Processing of Data for Credit Checks
If, in individual cases and by prior agreement, we offer payment by invoice and therefore provide goods or services in advance, we reserve the right to obtain credit information using PIVASOFT GmbH, Ludwig-Richter-Str. 13, 95488 Eckersdorf, Germany.
For this purpose, we transmit to PIVASOFT the personal data required for the credit check and use the information received concerning the statistical probability of payment default in order to make a balanced decision as to whether payment by invoice can be offered.
The credit information may include probability values (score values) calculated using mathematical and statistical procedures and may take address data into account. Your legitimate interests will be taken into consideration in accordance with the applicable legal requirements.
The processing is carried out on the basis of Article 6(1)(f) GDPR due to our legitimate interest in protecting ourselves against payment defaults where we provide goods or services in advance.
You have the right, on grounds relating to your particular situation, to object at any time to the processing of personal data concerning you which is based on Article 6(1)(f) GDPR by notifying us.
Providing the data required for the credit check is a prerequisite for any payment by invoice that may be individually agreed. If the required data is not provided, payment by invoice may not be offered. Other payment methods offered by us remain unaffected.
You can generally control or restrict the storage of cookies via your internet browser settings or delete cookies that have already been stored. Please note that disabling technically necessary cookies may mean that not all functions of our website can be used in full.
Where consent is not required for storing information on your device or accessing information already stored on your device, this is carried out on the basis of Section 25(2) TDDDG (German Telecommunications Digital Services Data Protection Act).
Where personal data is processed in connection with these technologies, the processing is carried out, depending on the respective purpose, in particular on the basis of Article 6(1)(b) GDPR for pre-contractual measures or performance of a contract and on the basis of Article 6(1)(f) GDPR due to our legitimate interest in the secure, technically functional and user-friendly operation of our website.
Where processing is based on Article 6(1)(f) GDPR, you have the right, on grounds relating to your particular situation, to object at any time to the processing of personal data concerning you.
Rights of Data Subjects and Storage Period
Storage Period
After the contract has been fully processed, personal data will initially be stored for the duration of the statutory warranty periods and subsequently in accordance with statutory retention periods, in particular those under tax and commercial law. After expiry of the respective periods, the data will be deleted unless statutory provisions or other permissible grounds require further storage.
Rights of the Data Subject
If the statutory requirements are met, you have in particular the following rights:
- Right of access pursuant to Article 15 GDPR
- Right to rectification pursuant to Article 16 GDPR
- Right to erasure pursuant to Article 17 GDPR
- Right to restriction of processing pursuant to Article 18 GDPR
- Right to data portability pursuant to Article 20 GDPR
- Right to object pursuant to Article 21 GDPR
Where processing is based on your consent pursuant to Article 6(1)(a) GDPR, you may withdraw your consent at any time with effect for the future. The lawfulness of processing carried out before the withdrawal remains unaffected.
Right to Lodge a Complaint with a Supervisory Authority
Pursuant to Article 77 GDPR, you have the right to lodge a complaint with a data protection supervisory authority if you believe that the processing of your personal data is unlawful.
Right to Object
Where the processing of your personal data is based on Article 6(1)(f) GDPR, you have the right pursuant to Article 21 GDPR to object to such processing at any time on grounds relating to your particular situation.
Following an objection, we will no longer process the personal data concerned on this legal basis unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is necessary for the establishment, exercise or defence of legal claims.
Where personal data is processed for direct marketing purposes, you may object to such processing at any time. Following your objection, the personal data concerned will no longer be processed for direct marketing purposes.
Last updated: 12 September 2026